Adoption Rate: Measure the rate of adoption and utilization of respective technologies and regularly report on those. Cost Optimization: Assess the cost-effectiveness and efficiency of implementing and respective platforms and technologies, without compromising the quality
- Innovation Output: Measure the number and impact of innovative projects or initiatives led by the Innovation Lead that leverage IOS, Windows 11, Windows PCs, and video conferencing technologies.
- Strategic Alignment: Assess the degree to which video conferencing technologies, align with the organization's strategic objectives.
EDUCATION:
Master's degree or comparable qualification in Computer Science / Information Technology or a similar discipline.
EXPERIENCE:
Experience: A minimum of 10 years in a technology-driven role, with at least 5 years as a solution architect or technology lead in Mobile, Personal and Conferencing devices Operating systems and platforms a solid experience with contact centres is a plus. Proficiency in emerging technologies such as artificial intelligence, machine learning that we can apply in Conference services, telephony and personal compute area History of stakeholder management in a global environment with a minimum of 5 years of experience Over a decade of progressive IT industry experience and expertise in Operations.
SKILLS & KNOWLEDGE:
Knowledge and awareness of respective technology industry standards (e.g. MTR, Zoom, Cisco Conferencing, Mac OS, IOS, AI, Windows OS etc.) Deep understanding of how these platforms are supported and supporting each other in the reliable ecosystem Strong analytical and problem solving skills. Excellent communication and collaboration skills. Ability to work in a fast-paced, dynamic environment. ITIL V4 Foundations Certification
Skills Desired
Communication, Group Problem Solving, Incident Management, Information Technology (IT) Infrastructure, IT Governance, IT Service Management (ITSM), Microsoft Teams Rooms Management, Cisco Webex, Risk Management, Stakeholder Management
Why Novartis? Our purpose is to reimagine medicine to improve and extend people’s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Learn more here:
https://www.novartis.com/about/strategy/people-and-culture
You’ll receive: You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook. https://www.novartis.com/careers/benefits-rewards
Commitment to Diversity and Inclusion: Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network
